Home Services
ProTech HVAC & Plumbing
How AI handled peak season without dropping a single call
$425KAdded revenue
89%Call capture
7.5XROI
4.8★Reviews
The challenge
Every summer heat wave sent call volume through the roof, and a small team simply couldn’t answer them all. Frustrated customers hung up and called a competitor, and emergency jobs, the most profitable ones, slipped away.
- Heat waves created huge call-volume spikes
- A small team couldn’t answer every call
- Frustrated customers hung up and called competitors
- Lost high-value emergency jobs
What we did
- Instant AI pickup on every call (under one second)
- Emergency vs. routine call triage
- Real-time technician dispatch
- Automated follow-up and review requests
The Results
The numbers
Call capture rate34% → 89%
Added revenue (12 mo)$425K
Emergency bookings+156%
Customer satisfaction+41%
Average review score4.8★
Key wins
- Captured 89% of calls, up from 34%
- Grew emergency bookings by 156%
- Lifted customer satisfaction 41%
- Added $425K in revenue in 12 months
★★★★★
“We never miss a customer call now. The AI handles the first conversation perfectly and our team focuses on the work. Best decision we’ve made for the business.”
ProTech HVAC & PlumbingHome Services
Ready for results like these?
We only work with a few clients per market. Take 60 seconds to see if your area is open.